1. Introduction

Essex Scrap ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our vehicle collection services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data: Name, email address, telephone number, and postal address that you voluntarily provide when requesting a quote or contacting us.
Vehicle Information: Vehicle registration number, make, model, mileage, and condition details necessary to provide our services.
Payment Information: Bank details for payment purposes (we pay you, so we need your details to transfer funds).
Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use the information we collect to:

Provide quotes for your vehicle
Arrange collection of your vehicle
Process payments
Comply with legal obligations (e.g., notifying the DVLA)
Improve our website and services
Communicate with you about our services

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing necessary to fulfil our contract with you (collecting and paying for your vehicle).
Legal Obligation: Processing necessary to comply with legal requirements (e.g., DVLA notification, waste carrier records).
Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving our services).

5. Data Sharing

We may share your information with:

The DVLA (to notify change of ownership)
Authorised Treatment Facilities (for vehicle processing)
Our service providers (e.g., payment processors)
Law enforcement agencies when required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain transaction records for 6 years.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure of your data
Restrict processing of your data
Data portability
Object to processing

To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookies through your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Phone: 01245 951151
Email: info@essexscrap.co.uk
Address: Essex, United Kingdom

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.